Sectors

Monad Ticketing provides a full array of features required for ticketing, marketing and reporting. It is designed to be simple, flexible and fast and to meet the needs of any venue or organisation needing a ticketing system.

  • Arts Venues
  • Academic Institutions
  • Festivals
  • Agencies
  • Attractions
  • Annual Events
  • Sporting Venues

Highlighted Features

Web-based Solution

Monad Ticketing is a web-based solution, accessible from anywhere and from any device (laptop, tablet or smart phone).

Requires minimal staff training

The online sales pages are also used by box office staff, which means that staff get to work with the same site that is simple enough for the public to use.

Versatile & easy-to use

The system has a flexible structure that allows event set up to reflect how your venue runs, and doesn't force you to bend bits of functionality in directions they were never meant to go.

Maximises online sales

Because the system is build online-first, there a no packages, offers or discounts that the system can't make available online. Unless you choose to limit access, everything the staff can do in the box office, the public can do online. No one has to call the box office to buy tickets.

Donations and gift aid

Prompts for donations for can be configured at the basket stage. It's possible to have multiple donation prompts with customizable suggested amounts.

Gift aid declarations are captured and stored against the customer.

Marketing

Monad Ticketing has a simple, drag and drop user interface to manage lists of members and previous attendees to help maximise turnout, encourage advanced online sales, minimise queues, tag customer accounts for fundraising and increase attendance.

Improves customer service

The sales interface and CRM presents a customer centric view of all the data you have associated with an account, and allows you to find order histories and membership statuses of linked account, alerts you to customers that are VIPs, and let you take over baskets from people struggling to book online.

Point Of Sale Interface

Our integrated Point of Sale interface, optimised for touch screens, means we can handle mixed baskets of tickets, merchandise and food and drinks at a single terminal.

Comprehensive Reporting

The system includes a comprehensive reporting suite, and simple yet powerful marketing tools that let you combine searches in an intuitive way to build target lists of customers.

Easy to use seat plan and “offer best” algorithms

The seating plan is pure HTML and does not require any Java or Flash or other plugin.

Having entered the number of seats required, the customer can use the seat plan to specify where they would like to sit, and the system allocates them the best nearby seats whilst enforcing business rules such as “not leaving a single seat at the end of a row”.

Fiddly operations such as lassoing seats and clicking on them individually are avoided.

Ability to scale for high demand events

The system is offered as a service, and with notice we can provision additional servers to cope with high demand on sales. The system also supports ticket ballots, as a more sensible alternative to first-come-first-served when demand far exceeds supply, and incorporates a queuing system to help deal with unexpected spikes in demand.

YesPlan Integration

Shows and performances can be sent to Monad from the YesPlan Venue Management system.

Featured Performing Arts Clients

Aros Community Theatre

Key Features

  • Simple theme to minimise integration costs
  • Point of sale mode for tickets sales in gift shop, printing on receipt printer
  • Annual Membership Scheme

Aros is a popular visitor attraction and community cultural centre offering exhibitions, cinema, live music, comedy, dance, drama, theatre, galleries and workshops.

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An Lanntair

Key Features

  • Bespoke theme matches main site, with "Book Tickets" link from main CRM
  • Full point of sale integration with scanning gift shop items and books
  • System used for festivals hosted by the venue such as Faclan and Hebridean Dark Skies, with festival passes and other festival management tools
  • Custom reporting tools for measuring KPIs

An Lanntair is a hub for creativity and the Arts in the Outer Hebrides. A multi arts venue - at one and the same time a contemporary art gallery, a theatre, a cinema, a dance studio, a concert hall, a platform for poetry and literature, a studio - every space stretched to showcase the Arts in multiple forms.

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Broadway Barking

Key Features

  • Packages automatically apply family discount when the right tickets are in the basket
  • School Panto trips are managed, with reservations, purchases on account for payment later,
  • Monad powers entire website without need for separate CRM

The Broadway is a performance venue in Barking town centre. The building was previously a 'municipal hall' known as Barking Assembly Hall, forming part of Barking Town Hall.

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The Cockpit

Key Features

  • Integration with Drupal CMS allows visiting companies to upload web copy and images to the CMS and have them automatically imported into Monad
  • Follow up emails sent day after performance asking for feedback
  • System also manages the Voila Europe festival on the same database, but with a separate theme and its own domain name, at https://www.voilaeuropefestival.com/.

The Cockpit Theatre is a fringe theatre in Marylebone, London. Designed by Edward Mendelsohn and built in 1969-70 by the Inner London Education Authority (ILEA) as a community theatre, it is notable as London's first purpose-built Theatre in the round since the Great Fire of London.

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Comar

Key Features

  • Unique flexible folder structure supports touring shows, where 1 show plays in different venues over different nights
  • Theatre Tokens integration allows customers to redeem theatre tokens online
  • Supporter membership scheme gives discounts and early access to events

Comar is a multi-arts organisation that produces, presents and develops creative work. We support and connect artists and audiences across Mull, Iona and beyond and seek meaningful ways to inspire, inform and shape our communities through culture and creativity.

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Haslemere Hall

Key Features

  • Product Maps allow for easy navigation between parts of house
  • Tickets are on sale to members only during a pre-sale period each month

Haslemere, with a modest population of about 15,000, is extremely fortunate to possess such a building as Haslemere Hall. It is a fully equipped theatre seating approximately 340 in a main Auditorium with upper Balcony. The large stage has facilities for flying scenery and there is a modern computer controlled lighting and sound system. There are ample backstage dressing rooms, Green Room etc. As a multipurpose building it is also used for lectures, meetings etc. There are regular cinema showings of current films, and there is a licensed bar.
This was all made possible by a local benefactor by the name of Barclay Lewis Day , who was living in Haslemere back in 1912. He decided to build a Hall with his own money, and he invited well known architects to submit their plans in a competition for the best design.

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Old Court

Key Features

  • Monad powers entire website without need for separate CRM
  • Simple theme minimises implementation cost
  • Cross system integration allows tickets from Windsor Festival to be sold via Old Court site, and vice versa.

The Old Court Artspace (formerly The Firestation) is Windsor's new performance and event venue for live music, creative events and community organisations, with a bar run by Windsor & Eton Brewery

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Ruddock Performing Arts Centre

Key Features

  • Per-ticket pricing model means no charges outside term-time when no tickets are on-sale
  • Limits on how many tickets each parent can buy per account
  • Rules making tickets on sale to parents only

The Ruddock Performing Arts Centre is a collaborative project between King Edward’s School and King Edward VI High School for Girls designed to support our high quality performing arts provision. The centre is the most significant new building on the Edgbaston site since the two schools moved here in 1936.

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Shetland Arts

Key Features

  • Versatile & easy-to use
  • Requires minimal staff training
  • Maximises online sales
  • Improves customer service
  • Ability to scale for high demand events

Shetland Arts run Mareel and the Garrison Theatre in Lerwick and Bonhoga Gallery in Weisdale, and promote a year round programme of music, craft, theatre, literature, visual arts, dance and film events.

They exist to support creative people; they believe that creativity is an important part of everybody’s life, no matter who you are, where you live or what you do.

Shetland Arts use the tagging feature to highlight their special film screenings such as "senior", "relaxed" and "subtitled" and have used packages to create festival passes including tickets to multiple concerts and workshops.

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Highlighted Features

Per Ticket Fee

The per ticket fee with no monthly minimum means there are no charges when the system isn't being used out of term time.

Easy to schedule recurring classes or events

The "Create performance run" feature can just as easily create a pattern of classes - daily, weekly, monthly, or just a series of manually chosen dates.

Flexible data capture during checkout process

Custom forms can be created and attached to products. They can be set to be per ticket, per order, per purchaser, or per recipient, and can contain any number of fields.

Restrict purchases to parents and students

The membership system can be used to give a special status to parents and students, and then restrict sales to only accounts with those statuses.

Free events

Drop-in events that are completely free and untickted can be created on the site to advertise their existence; no product needs to be created to make them visible online. Free but ticketed events can be created at a price of £0, and limits on how many tickets an individual can claim can also be implemented.

Product Limits

Robust limits on how many tickets can be ordered prevent enthusiastic parents booking out an entire show.

Featured Academic Clients

Blue Coat School

Key Features

  • Per-ticket pricing model means no charges outside term-time when no tickets are on-sale
  • Limits on how many tickets each parent can buy per account
  • Rules making tickets on sale to parents only

Founded in 1722, The Blue Coat School owes its origin to Reverend William Higgs, Rector of St Philip’s Church, Birmingham, now Birmingham Cathedral.

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Bryanston School

Key Features

  • Per-ticket pricing model means no charges outside term-time when no tickets are on-sale
  • Limits on how many tickets each parent can buy per account
  • Rules making tickets on sale to parents only

Since its foundation Bryanston has sought to develop an approach to teaching and learning that equips pupils with the skills to be resourceful, independent and creative in whatever path they choose to follow.

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Royal Academy of Music

Key Features

  • Easy to schedule recurring classes or events
  • Flexible data capture during checkout process
  • Benefits and restrictions based on user status

The Royal Academy of Music is one of the leading conservatoires in the world. The Academy provides undergraduate and postgraduate training across instrumental performance, composition, jazz, musical theatre and opera, and recruits the most talented musicians from around the world, with a student community representing more than 50 nationalities.

It hosts performances and educational events for all ages across a number of spaces including Duke’s Hall, its flagship 400-seat concert venue.

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Ruddock Performing Arts Centre

Key Features

  • Per-ticket pricing model means no charges outside term-time when no tickets are on-sale
  • Limits on how many tickets each parent can buy per account
  • Rules making tickets on sale to parents only

The Ruddock Performing Arts Centre is a collaborative project between King Edward’s School and King Edward VI High School for Girls designed to support our high quality performing arts provision. The centre is the most significant new building on the Edgbaston site since the two schools moved here in 1936.

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Scottish Youth Theatre

Key Features

  • Configurable data capture as part of the checkout process, with forms both for the ticket purchaser and the course particpant
  • Payment by installments for expensive courses
  • Flexible structure allows a mixture of courses and ticketed performances

As Scotland’s national youth theatre, SYT deliver programmes across the country and bring young people together from the far corners of the nation.

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Highlighted Features

Marketing

Monad Ticketing has a simple, drag and drop, user interface to manage lists of members and previous attendees to help maximise turnout, encourage advanced online sales, minimise queues and increase attendance.

Flexible structure to organise content

The system allows you to organise your events by year, by festival and by day, instead of forcing you into a rigid genre, show or venue based hierarchy.

Member specific benefits

Membership schemes can offer multiple levels of membership, with different early booking rules depending on the level, and flexible discounts.

Packages

Festival passes or deals such as "buy tickets for any 5 shows and receive 10% off" can be offered to online purchasers without the need to call the box office. The smart system design allows for the creation of complex packages and when the package requires only a single extra item to complete the deal the system will autocomplete the package for the customer, where possible.

Per Ticket Pricing

Our per ticket pricing structure means it's viable to sell tickets for months in advance, even for a once a year event, and you do not have to pay for months when you are quiet.

Running Basket

The site skin can be built in "Running Basket" mode, making it easier for someone to add tickets for a variety of events to their basket without having to go back and forth from a basket page.

Featured Festivals

Rye Arts Festival

Key Features

  • Flexible folder structure allows data to be organised by festival, instead of by venue or by show.
  • Bespoke theme using vue templates to draw custom form data onto the page
  • Annual Membership scheme giving early access to tickets

Running as usual over the last two weeks in September, the Festival offers you the chance to enjoy world class artistic entertainment in the classic setting of one of the most beautiful towns in England, with accommodation and restaurants to match.

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Voila

Key Features

  • Shares database with The Cockpit but has own theme and URL
  • Flexible folder structure allows data to be organised by festival, instead of by venue or by show.

Voila! Europe is a border-busting festival whose mission is to showcase plays from around Europe & the UK to the multi-cultural audiences of London. From new writing by emerging artists to classics revisited by well-loved companies, Voila! celebrates diversity in performing arts, multiple languages, and fearless creatives. No passports required.

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Windsor Festival

Key Features

  • Flexible structure to organise content
  • Date based displays
  • Member specific benefits
  • Ability to scale for high demand events

The Windsor Festival aspires to be amongst the premier Music and Arts Festivals in the UK, playing an important part in the cultural life of our community and reflecting its special position as a royal town.

The festival takes place in the spring and autumn each year and holds events across a number of venues including Windsor Castle, the Royal Chapel, St.George’s Chapel and the Vicars' Hall.

Complex seat plans and price bands are managed in Monad Ticketing's flexible structure, and onsale rules and configurable membership statuses allow for seamless priority booking and membership discounts for friends, benefactors, ambassadors and sponsors.

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Highlighted Features

Flexible Structure

The system makes it simple to structure events and venues based on folders which are not restricted by traditional hierarchy (venue, event, performance). Setting up one-off events is easy, any folder can be tagged with venue, space, event, genre and/or performance data. Products can be created in folders that can be anything from merchandise to memberships and this leaves the system free of clutter as no unnecessary setup is required to fit a pre-defined hierarchy.

Simple interface to manage a wide range of different events and venues

Events are organised in folders, which makes it easy to keep different kinds of events separate and to report for different clients.

Commissions

The system includes flexible configuration for commission fees as well as other delivery, transaction, and per item fees.

Sales on account

Individual accounts can be given a credit limit, allowing them to buy tickets on account for later payment by invoice.

Additional Sales Channels

This easy setup interface allows for easy delivery of ticketing services for B2B customers and the simple differentiation of system functions between user accounts, means additional sales channels can easily be created from the likes of hotel concierges to cross database selling with other organisations using Monad Ticketing.

Comprehensive Reporting

Comprehensive and customisable reporting provides financial data, which can be emailed directly on a schedule.

Featured Agencies

eTicketMe

Key Features

  • Per-folder themeing abilities, landing pages, and unique subdomains mean that each show on sale feels like it has its own site
  • Integration with codeREADr access control system for robust barcode scanning
  • Custom notifications inform promoters of purcased in real time.

eTicketMe provides a full box office based on the Monad system. They will set up your event, run the system for you, provide regular sales reporting and update, and provide staff and hardware for scanning and access control on the day.

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Windsor Tourist Information Centre

Key Features

  • Simple interface to manage a wide range of different events and venues
  • Administrative functions to handle commissions
  • Sales on account

Windsor Visitor Information Centre use Monad Ticketing to sell a variety of products from allocated tickets to local theatres to bus tickets and local boat tours, directly from their website or their information centre desks.

The system enables them to capture additional information such as car registration numbers for events in the grounds of Windsor Castle and can automatically link different products together so that a car parking voucher can have the same ‘valid from’ date as the ‘tour’ already in the customers online basket.

Windsor VIC also sell tickets for French Brothers Boat Tours using Monad Ticketing's API integration allowing them to sell directly from the same ticket supply in real time.

Windsor VIC have arrangements with local hotel concierges for them to sell tickets directly to their customers, which Monad Ticketing enable through its user accounts, credit functionality, account statements and reports.

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Highlighted Features

Streamlined Checkout

Monad Ticketing offers a streamlined checkout process where unnecessary feature don't get in the way of the sales. If there's only one part of house and no allocated seating, it doesn't make you click through screens where there's only one valid option. If there's only one delivery method, then that page is automaticlly skipped in the checkout flow.

In advance and on-site sales

The system can handle sales on the day just as well as online sales, and can support offline door sales if that is more practical.

Recurring schedules

For timed entry it's quick to setup or update a large number of dates and times using our "Create Performance Run" functionality.

Speed of sale

To speed door sales, a special site skin optimised for touch screen POS use is available, and the session's home page can be pinned to a specific date or time or set to always go to the current timeslot.

Automatic packages

Special offers and packages automatically apply to tickets in the basket where appropriate.

Voucher codes

Voucher codes for special offers and sales channels such as GroupOn and Amazon Local can be system generated and issued to customers or 3rd party offer codes can be imported and recognised by the system when customers present them online or in person.

Featured Attractions

London Kayak Tours

Key Features

  • Monad powers entire website without need for separate CRM
  • SMS reminder notification day before tour
  • Assignment of instructors to tours and custom reporting of instructor rotas
  • Group-on and similar gift vouchers can be redeemed for tours

London Kayak Tours operate some fabulous kayaking trips in Windsor and London.

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Hobbs Of Henley

Key Features

  • In advance and on-site sales
  • Manage regularly recurring schedules simply
  • Flexible pricing, discounts, packages

Hobbs of Henley was founded as Hobbs and Sons in 1870 and is still family owned. Today it operates the largest fleet of boats anywhere on the Thames.

Services include scheduled sightseeing trips, special-event public cruises, the Henley Regatta River Taxi and self drive hire.

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Thirsk Racecourse

Key Features

  • codeREADr integration for robust access control on the day
  • Flexible packages allow bookings from simple e-tickets to full hospitality packages
  • Membership badge scheme allows free admission to any fixture.

Thirsk Racecourse is situated in the wonderful old cobbled market town of Thirsk, North Yorkshire, forever immortalised as ‘Darrowby’ in the literary works of the World’s most famous veterinary author, James Herriot; who, interestingly, occasionally found himself detailed to work at the Racecourse on racedays!

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Wetherby Racecourse

Key Features

  • codeREADr integration for robust access control on the day
  • Flexible packages allow bookings from simple e-tickets to full hospitality packages
  • Membership badge scheme allows free admission to any fixture.

The north bank of the River Wharfe has a long history of racing horses and it is there that the Wetherby story begins with the Vikings stabling and training their horses in nearby Follifoot and the Romans racing their Arab horses a few miles upstream at Netherby. In the 17th century it is recorded that horse racing took place at nearby Clifford Moor and at Bramham Moor.

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Highlighted Features

Streamlined Checkout

Monad Ticketing offers a streamlined checkout process where unnecessary feature don't get in the way of the sales. If there's only one part of house and no allocated seating, it doesn't make you click through screens where there's only one valid option. If there's only one delivery method, then that page is automaticlly skipped in the checkout flow.

Marketing

Monad Ticketing has a simple, drag and drop, user interface to manage lists of members and previous attendees to help maximise turnout, encourage advanced online sales, minimise queues and increase attendance.

Flexible structure to organise content

The system allows you to organise your events by year, instead of forcing you into a rigid genre, show or venue based hierarchy.

Per Ticket Pricing

Our per ticket pricing structure means it's viable to sell tickets for months in advance, even for a once a year event, and you do not have to pay for months when you are quiet.

In advance and on-site sales

The system can handle sales on the day just as well as online sales, and can support offline door sales if that is more practical.

Access Control

Our built in access control system can use a variety of barcode scanner hardware to scan tickets from fixed terminals, and codeREADr Access control integration allows for secure validation of e-tickets using only a mobile phone.

Featured Annual Events

Highlighted Features

Streamlined Checkout

Monad Ticketing offers a streamlined checkout process where unnecessary feature don't get in the way of the sales. If there's only one part of house and no allocated seating, it doesn't make you click through screens where there's only one valid option. If there's only one delivery method, then that page is automaticlly skipped in the checkout flow.

In advance and on-site sales

The system can handle sales on the day just as well as online sales, and can support offline door sales if that is more practical.

Flexible pricing, discounts, packages

The system supports full dynamic pricing, allowing the face value of tickets to be altered by rules, over time and in response to sales patterns. Discounts can also be time based and status based, and be limited by sales channel to online, phone or over the counter. Packages can apply discounts based on the contents of the basket, such as multibuy savings and family tickets.

Automatic packages

Special offers and packages automatically apply to tickets in the basket where appropriate.

Voucher codes

Voucher codes for special offers and sales channels such as GroupOn and Amazon Local can be system generated and issued to customers or 3rd party offer codes can be imported and recognised by the system when customers present them online or in person.

Access Control

Our built in access control system can use a variety of barcode scanner hardware to scan tickets from fixed terminals, and codeREADr Access control integration allows for secure validation of e-tickets using only a mobile phone.

Featured Sporting Clients

Melrose Rugby

Key Features

  • Cross system integration will allow tickets to be packaged and sold by other clubs
  • codeREADr integration for robust access control on the day
  • System manages season ticket holders, reserving seats for individuals until a cut off period, after which they go on general sale.

The Melrose Club was founded in 1877, and was elected to full membership of the Scottish Rugby Union in 1880.

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Thirsk Racecourse

Key Features

  • codeREADr integration for robust access control on the day
  • Flexible packages allow bookings from simple e-tickets to full hospitality packages
  • Membership badge scheme allows free admission to any fixture.

Thirsk Racecourse is situated in the wonderful old cobbled market town of Thirsk, North Yorkshire, forever immortalised as ‘Darrowby’ in the literary works of the World’s most famous veterinary author, James Herriot; who, interestingly, occasionally found himself detailed to work at the Racecourse on racedays!

Visit Site
Wetherby Racecourse

Key Features

  • codeREADr integration for robust access control on the day
  • Flexible packages allow bookings from simple e-tickets to full hospitality packages
  • Membership badge scheme allows free admission to any fixture.

The north bank of the River Wharfe has a long history of racing horses and it is there that the Wetherby story begins with the Vikings stabling and training their horses in nearby Follifoot and the Romans racing their Arab horses a few miles upstream at Netherby. In the 17th century it is recorded that horse racing took place at nearby Clifford Moor and at Bramham Moor.

Visit Site