Who We Work With

Monad’s cloud-based ticketing solutions help clients across the UK and Australia optimise their sales opportunities, simplify internal processes and make the most of their data.

Our flexible system elements combine to best suit the different business needs across multiple sectors including performing and visual arts spaces, sporting venues, academic institutions and much more.

Use the filter tools below to explore who we work with, and how these organisations get the most from Monad, or get in touch to request a demo.

Arts Venues
Academic Institutions
Sporting Venues
Festivals
Agencies
Attractions
Annual Events

Highlighted Features

Web Based

Monad Ticketing is a web-based solution, accessible from anywhere and from any device (laptop, tablet or smart phone).

Requires Minimal Staff Training

The online sales pages are also used by box office staff, which means that staff get to work with the same site that is simple enough for the public to use.

Versatile & Easy-To-Use

The system has a flexible structure that allows event set up to reflect how your venue runs, and doesn't force you to bend bits of functionality in directions they were never meant to go.

Maximises Online Sales

Because the system is build online-first, there a no packages, offers or discounts that the system can't make available online.

Unless you choose to limit access, everything the staff can do in the box office, the public can do online.

No one has to call the box office to buy tickets.

Donations and Gift Aid

Prompts for donations for can be configured at the basket stage. It's possible to have multiple donation prompts with customizable suggested amounts.

Gift aid declarations are captured and stored against the customer.

Marketing

Monad Ticketing has a simple, drag and drop user interface to manage lists of members and previous attendees to help maximise turnout, encourage advanced online sales, minimise queues, tag customer accounts for fundraising and increase attendance.

Improves Customer Service

The sales interface and CRM presents a customer centric view of all the data you have associated with an account, and allows you to find order histories and membership statuses of linked account, alerts you to customers that are VIPs, and let you take over baskets from people struggling to book online.

Point Of Sale Interface

Our integrated Point of Sale interface, optimised for touch screens, means we can handle mixed baskets of tickets, merchandise and food and drinks at a single terminal.

Comprehensive Reporting

The system includes a comprehensive reporting suite, and simple yet powerful marketing tools that let you combine searches in an intuitive way to build target lists of customers.

Seating Plan

The seating plan is pure HTML,customisable for both theatre and cabaret seating.

Having entered the number of seats required, the customer can use the seat plan to specify where they would like to sit, and the system allocates them the best nearby seats whilst enforcing business rules such as “not leaving a single seat at the end of a row”.

Fiddly operations such as lassoing seats and clicking on them individually are avoided.

Scalable for High Volumes

The system is offered as a service, and with notice we can provision additional servers to cope with high demand on sales. The system also supports ticket ballots, as a more sensible alternative to first-come-first-served when demand far exceeds supply, and incorporates a queuing system to help deal with unexpected spikes in demand.

YesPlan Integration

Shows and performances can be sent to Monad from the YesPlan Venue Management system.

Selected Clients

Key Features

Bespoke theme matches main site, with "Book Tickets" link from main CRM
Full point of sale integration with scanning gift shop items and books
System used for festivals hosted by the venue such as Faclan and Hebridean Dark Skies, with festival passes and other festival management tools
Custom reporting tools for measuring KPIs

An Lanntair is a hub for creativity and the Arts in the Outer Hebrides. A multi arts venue - at one and the same time a contemporary art gallery, a theatre, a cinema, a dance studio, a concert hall, a platform for poetry and literature, a studio - every space stretched to showcase the Arts in multiple forms.

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Key Features

Versatile & easy-to use
Requires minimal staff training
Maximises online sales
Ability to scale for high demand events

The Australian Shakespeare Company presents exciting, accessible, contemporary productions of Shakespeare, children's classics, musicals and other plays both outdoors and indoors around Australia and internationally.

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Key Features

Packages automatically apply family discount when the right tickets are in the basket
School Panto trips are managed, with reservations, purchases on account for payment later,
Monad powers entire website without need for separate CMS

The Broadway is a performance venue in Barking town centre. The building was previously a 'municipal hall' known as Barking Assembly Hall, forming part of Barking Town Hall.

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Key Features

Integration with Drupal CMS allows visiting companies to upload web copy and images to the CMS and have them automatically imported into Monad
Follow up emails sent day after performance asking for feedback
System also manages the Voila Europe festival on the same database, but with a separate theme and its own domain name.

The Cockpit Theatre is a fringe theatre in Marylebone, London. Designed by Edward Mendelsohn and built in 1969-70 by the Inner London Education Authority (ILEA) as a community theatre, it is notable as London's first purpose-built Theatre in the round since the Great Fire of London.

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Key Features

Product Maps allow for easy navigation between parts of house
Tickets are on sale to members only during a pre-sale period each month

Haslemere, with a modest population of about 15,000, is extremely fortunate to possess such a building as Haslemere Hall. It is a fully equipped theatre seating approximately 340 in a main Auditorium with upper Balcony. The large stage has facilities for flying scenery and there is a modern computer controlled lighting and sound system. There are ample backstage dressing rooms, Green Room etc. As a multipurpose building it is also used for lectures, meetings etc. There are regular cinema showings of current films, and there is a licensed bar.
This was all made possible by a local benefactor by the name of Barclay Lewis Day , who was living in Haslemere back in 1912. He decided to build a Hall with his own money, and he invited well known architects to submit their plans in a competition for the best design.

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Key Features

Monad powers entire website without need for separate CMS
Simple theme minimises implementation cost
Cross system integration allows tickets from Windsor Festival to be sold via Old Court site, and vice versa.

The Old Court Artspace (formerly The Firestation) is Windsor's new performance and event venue for live music, creative events and community organisations, with a bar run by Windsor & Eton Brewery

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Key Features

Per-ticket pricing model means no charges outside term-time when no tickets are on-sale
Limits on how many tickets each parent can buy per account
Rules making tickets on sale to parents only

The Ruddock Performing Arts Centre is a collaborative project between King Edward’s School and King Edward VI High School for Girls designed to support our high quality performing arts provision. The centre is the most significant new building on the Edgbaston site since the two schools moved here in 1936.

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Key Features

Versatile & easy-to use
Requires minimal staff training
Maximises online sales
Improves customer service
Ability to scale for high demand events

Shetland Arts run Mareel and the Garrison Theatre in Lerwick and Bonhoga Gallery in Weisdale, and promote a year round programme of music, craft, theatre, literature, visual arts, dance and film events.

They exist to support creative people; they believe that creativity is an important part of everybody’s life, no matter who you are, where you live or what you do.

Shetland Arts use the tagging feature to highlight their special film screenings such as "senior", "relaxed" and "subtitled" and have used packages to create festival passes including tickets to multiple concerts and workshops.

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Key Features

Ability to easily take donations and make bookings
Integration with YesPlan
API to integrate website with the ticketing system

South East Dance is an arts charity dedicated to challenging perceptions of what dance is, who it’s for and what it can achieve. Their vision is to create lasting artistic and social change in and with dance.

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Key Features

Monad's translation tools allow the customer journey to be completed bilingually, with the entire system available in both English and Welsh
Customer statuses allow complex bursary discounts to be automatically applied
Our GoCardless integration allows parents to split the cost with Direct Debit payment by installation

National Youth Arts Wales leads the development of Wales’ six prestigious Music, Dance and Drama youth ensembles. Students gain exceptional training and performance opportunities with intensive and enjoyable residency programmes held during school holidays.

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Highlighted Features

Recurring Schedules

The "Create performance run" feature can just as easily create a pattern of classes - daily, weekly, monthly, or just a series of manually chosen dates.

Data Capture During Checkout

Custom forms can be created and attached to products. They can be set to be per ticket, per order, per purchaser, or per recipient, and can contain any number of fields.

Restrict Purchases to Parents and Students

The membership system can be used to give a special status to parents and students, and then restrict sales to only accounts with those statuses.

Free Events

Drop-in events that are completely free and untickted can be created on the site to advertise their existence; no product needs to be created to make them visible online.

Free but ticketed events can be created at a price of £0, and limits on how many tickets an individual can claim can also be implemented.

Product Limits

Robust limits on how many tickets can be ordered prevent enthusiastic parents booking out an entire show.

Selected Clients

Key Features

Adding attendee for all courses extra information questions for specific courses
Waiting Lists to help program and plan for upcoming terms
Flexible structure allows a mixture of courses and ticketed performances

Bristol based adult education centre providing a variety of part-time day and evening courses and workshops. The Golk House offers a welcoming place in the city to engage your creativity and learn skills. They have three terms a year and lots of courses to explore.

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Key Features

Per-ticket pricing model means no charges outside term-time when no tickets are on-sale
Limits on how many tickets each parent can buy per account
Rules making tickets on sale to parents only

Since its foundation Bryanston has sought to develop an approach to teaching and learning that equips pupils with the skills to be resourceful, independent and creative in whatever path they choose to follow.

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Key Features

Per-ticket pricing model means no charges outside term-time when no tickets are on-sale
Limits on how many tickets each parent can buy per account
Rules making tickets on sale to parents only

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Highlighted Features

Streamlined Checkout

Monad Ticketing offers a streamlined checkout process where unnecessary feature don't get in the way of the sales.

If there's only one part of house and no allocated seating, it doesn't make you click through screens where there's only one valid option.

If there's only one delivery method, then that page is automaticlly skipped in the checkout flow.

In-Advance and On-Site Sales

The system can handle sales on the day just as well as online sales, and can support offline door sales if that is more practical.

Flexible Pricing, Discounts, Packages

The system supports full dynamic pricing, allowing the face value of tickets to be altered by rules, over time and in response to sales patterns.

Discounts can also be time based and status based, and be limited by sales channel to online, phone or over the counter.

Packages can apply discounts based on the contents of the basket, such as multibuy savings and family tickets.

Automatic Packages

Special offers and packages automatically apply to tickets in the basket where appropriate.

Voucher Codes

Voucher codes for special offers and sales channels such as GroupOn and Amazon Local can be system generated and issued to customers or 3rd party offer codes can be imported and recognised by the system when customers present them online or in person.

Access Control

Our built in access control system can use a variety of barcode scanner hardware to scan tickets from fixed terminals, and codeREADr Access control integration allows for secure validation of e-tickets using only a mobile phone.

Selected Clients

Key Features

Cross system integration will allow tickets to be packaged and sold by other clubs
codeREADr integration for robust access control on the day
System manages season ticket holders, reserving seats for individuals until a cut off period, after which they go on general sale.

The Melrose Club was founded in 1877, and was elected to full membership of the Scottish Rugby Union in 1880.

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Key Features

codeREADr integration for robust access control on the day
Flexible packages allow bookings from simple e-tickets to full hospitality packages
Membership badge scheme allows free admission to any fixture.

Thirsk Racecourse is situated in the wonderful old cobbled market town of Thirsk, North Yorkshire, forever immortalised as ‘Darrowby’ in the literary works of the World’s most famous veterinary author, James Herriot; who, interestingly, occasionally found himself detailed to work at the Racecourse on racedays!

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Key Features

codeREADr integration for robust access control on the day
Flexible packages allow bookings from simple e-tickets to full hospitality packages
Membership badge scheme allows free admission to any fixture.

The north bank of the River Wharfe has a long history of racing horses and it is there that the Wetherby story begins with the Vikings stabling and training their horses in nearby Follifoot and the Romans racing their Arab horses a few miles upstream at Netherby. In the 17th century it is recorded that horse racing took place at nearby Clifford Moor and at Bramham Moor.

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